Job Description: Front Desk/Patient Coordinator
Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Receptionist/Patient Care Coordinator
As the first point of contact for our dental office, you will play a crucial role in providing exceptional patient service and ensuring smooth daily operations. If you have excellent communication skills and enjoy working in a fast-paced medical environment, we encourage you to apply.
Requirements:
- Previous experience working in costumer service setting
- Familiarity with medical terminology and systems is a plus
- Excellent customer service skills with the ability to handle difficult situations professionally
- Strong attention to detail and organizational skills
- Proficient computer skills, including knowledge of Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Impeccable phone and e-mail etiquette
- Ability to calculate basic numbers and explain patient balances
Duties:
- Greet patients and visitors with a warm and friendly demeanor
- Check patients in and out, verify insurance information, and collect co-pays/balances
- Schedule appointments using our electronic medical scheduling system (Oryx)
- Answer phone calls and respond to inquiries or direct them to the appropriate staff member
- Maintain patient records and ensure accuracy of information
- Assist with medical administrative support tasks as needed
- Adhere to HIPAA guidelines to protect patient privacy and confidentiality
Working schedule is:
- Monday 8:30 - 5:30
- Tuesday: as needed
- Wednesday 8:30 - 5:00
- Thursday 9:00 - 4:30
- Friday 8:00 - 3:00
- All team members required to participate in team building and community engagement social events. Community involvement is an important part of the job.